PensionHunter launches global tracing service for lost pension members

PensionHunter says it can help pension funds, master trusts, trustees and administrators find deferred members, pensioners and beneficiaries anywhere in the world using official sources in the country where they now live. The London-based service also introduced a free global register and a new investigator platform for schemes that want deeper case review.

Why it matters: - Pension funds often lose contact with members after they move abroad, die overseas or stop receiving mail. - PensionHunter says its service is designed to restore contact routes without the fund giving up control of member data. - The company is also pushing schemes to publish how many members they cannot reach and the value of unpaid benefits.

What happened: - PensionHunter said on Oct. 23, 2026, that it is offering worldwide tracing services for pension funds, master trusts, trustees and administrators. - The London-based company said it finds deferred members, pensioners and beneficiaries in any country. - Founder Frank Marco said the service works by using official sources in the country where the person now lives. - PensionHunter said it acts as a processor under a written UK GDPR data processing agreement and supports the DPIA. - PensionHunter said members are never charged.

The details: - Funds provide the anchor data they already hold, including name, date of birth, last known address, employer and dates. - PensionHunter traces the current contact route and sends letters under the scheme’s own branding and approved wording. - PensionHunter said the service works in any jurisdiction and does not rely on a country list. - The company said it never holds or moves member money and never contacts a member except in the scheme’s approved wording. - PensionHunter is a trading name of Battersea Park Capital Ltd, registered in England and Wales under company number 13326151, with ICO registration ZC113586. - The company said its service is a research and identification service, not a regulated adviser. - For funds and trustees, more information is available through the trustees page.

Between the lines: - Marco framed the problem as a border issue, saying national tracing tools stop at the border and PensionHunter is built to work from the member’s side. - The company is positioning itself as infrastructure for pension identification, not just a search tool. - PensionHunter is also trying to create pressure for more disclosure from schemes through its free publishing template.

What's next: - PensionHunter said its free Global Pension Finding Register is open to people who worked abroad and allows funds to search for matches. - The register already covers 41 countries and is expected to grow as more funds join. - PensionHunter said confirmed matches are handled under terms agreed with each fund, with member lists staying inside fund systems and only hashed codes exchanged. - The company said its PensionHunter Investigator platform is now taking design partners. - Design partners will agree a data processing agreement, retention period and written security answers before any member data moves. - PensionHunter said its open letter and one-page format asks schemes to publish three annual numbers: unreachable members, unpaid benefits for deceased members and the combined value. - More information on the free register is available through the global pension finding register.

The bottom line: - PensionHunter is pitching a global, official-records-based way for pension schemes to reconnect with lost members while keeping data control with the fund.